All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Kudos (Classic Platform) Operational
Kudos Service Operational
Kudos Integrations Operational
Kudos (Next Generation Platform) Operational
Kudos (US East) Operational
Kudos Integrations (US East) Operational
Kudos (CA Central) Operational
Kudos Integrations (CA Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

GRS/CarltonOne maintenance Nov 13 2026 Nov 13, 2026 22:00 - Nov 14, 2026 01:00 CST

Kudos provider GRS will be undergoing maintenance at the schedule time. The main Kudos platforms will remain active, but there will be an interruption with GRS redemptions.

This is the communication provided:

Temporary service interruption
This maintenance focuses on the stability, security and optimization of our servers, networks and operating system infrastructure. It is separate from our planned software releases, which are scheduled and communicated on their own.
Posted on Oct 27, 2026 - 16:38 CST

GRS/CarltonOne maintenance Nov 16 2026 Nov 16, 2026 05:00-08:00 CST

Kudos provider GRS will be undergoing maintenance at the schedule time. The main Kudos platforms will remain active, but there will be an interruption with GRS redemptions.

This is the communication provided:

As part of CarltonOne's ongoing investment in platform reliability, scalability, and security, we will be completing the final migration of our systems infrastructure to Amazon Web Services (AWS) on Monday, November 16.

To complete the work effectively, the platform will be unavailable to members during the planned maintenance window from 6:00 a.m. to 9:00 a.m. EST. If there is any anticipated impact to integrations or customizations, your Client Success team will be reaching out.
Posted on Nov 03, 2026 - 08:59 CST

Nov 5, 2026

No incidents reported today.

Nov 4, 2026

Kudos Next Generation - Redemptions offline
Resolved - This incident has been resolved.
Nov 4, 08:44 CST
Update - Redemptions have been restored. We will continue to monitor over the next few hours for any problems.
Nov 3, 15:08 CST
Update - We are continuing to work on restoring redemptions. Thank you for your patience while we work on restoring full platform services.
Nov 3, 08:24 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 2, 19:42 CST
Update - The identified issue has been successfully remediated, and our team continues to closely monitor the platform to ensure stability and normal operations.
Redemption services are expected to be fully restored within the next 24 hours. We will provide further updates as services are restored and appreciate your patience and understanding.
Nov 2, 19:41 CST
Investigating - We are currently investigating suspicious activity within our platform. Redemptions are currently offline, but the remainder of the platform is active. We will provide updates to this incident as the investigations continue. We appreciate your patience and understanding while we work to resolve this matter.
Nov 2, 16:07 CST
Kudos Classic - Suspicious Redemptions
Resolved - This incident has been resolved.
Nov 4, 08:43 CST
Update - Dashboards have now been restored as well. We will continue to monitor for any further issues. Thank you for your patience during this event.
Nov 3, 19:46 CST
Update - Redemptions have been restored in the Kudos platform. Dashboards remain offline as we continue to work on restoring that service.
Nov 3, 15:09 CST
Update - We are continuing to work on restoring redemptions. Dashboards are currently disabled. Users will receive a forbidden error when trying to access them.
Nov 3, 08:22 CST
Monitoring - The identified issue has been successfully remediated, and our team continues to closely monitor the platform to ensure stability and normal operations.
Redemption services are expected to be fully restored within the next 24 hours. We will provide further updates as services are restored and appreciate your patience and understanding.
Nov 2, 19:42 CST
Update - We are continuing to investigate the redemption issue. We have taken reward redemptions offline as a precaution. The rest of the platform remains active.
Nov 2, 16:00 CST
Investigating - We are currently investigating suspicious activity within our platform. Redemptions are currently offline. We will provide updates to this incident as the investigations continue. We appreciate your patience and understanding while we work to resolve this matter.
Nov 2, 12:07 CST

Nov 3, 2026

Nov 2, 2026

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

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