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Will provide another update before 12:00 MDT.","created_at":"2026-03-31T07:58:39.540-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-31T07:58:39.540-06:00","display_at":"2026-03-31T07:58:39.540-06:00","deliver_notifications":true,"tweet_id":null,"id":"m9xvcmg9pjwr","incident_id":"zssyqhqbsdx1","custom_tweet":null,"affected_components":[{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"57zrbmpdj923","name":"Kudos (Next Generation Platform) - Kudos Integrations (US East)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5rx65qcntt1s","name":"Kudos (Next Generation Platform) - Kudos Integrations (CA Central)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"No change in status from Merge. We will provide another update by 09:00 MDT.","created_at":"2026-03-31T00:03:17.066-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-31T00:03:17.066-06:00","display_at":"2026-03-31T00:03:17.066-06:00","deliver_notifications":true,"tweet_id":null,"id":"6ftg0k3fcfvx","incident_id":"zssyqhqbsdx1","custom_tweet":null,"affected_components":[{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"57zrbmpdj923","name":"Kudos (Next Generation Platform) - Kudos Integrations (US East)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5rx65qcntt1s","name":"Kudos (Next Generation Platform) - Kudos Integrations (CA Central)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"No further updates from integration provider. Will provide another update in the next 4 hours.","created_at":"2026-03-30T20:28:54.945-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-30T20:28:54.945-06:00","display_at":"2026-03-30T20:28:54.945-06:00","deliver_notifications":true,"tweet_id":null,"id":"2h9bpplnwxl6","incident_id":"zssyqhqbsdx1","custom_tweet":null,"affected_components":[{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"57zrbmpdj923","name":"Kudos (Next Generation Platform) - Kudos Integrations (US East)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5rx65qcntt1s","name":"Kudos (Next Generation Platform) - Kudos Integrations (CA Central)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"No change in status from Merge. We will provide another update within the next 4 hours.","created_at":"2026-03-30T16:26:35.837-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-30T16:26:35.837-06:00","display_at":"2026-03-30T16:26:35.837-06:00","deliver_notifications":true,"tweet_id":null,"id":"sc5d09vhbh34","incident_id":"zssyqhqbsdx1","custom_tweet":null,"affected_components":[{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"57zrbmpdj923","name":"Kudos (Next Generation Platform) - Kudos Integrations (US East)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5rx65qcntt1s","name":"Kudos (Next Generation Platform) - Kudos Integrations (CA Central)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified the following issues with the Merge API:\n\n - Clients who have had HR integration syncs run this morning, or start a new sync will not see values for any fields pertaining to Job, Groups or Location data\n - These should repopulate automatically once Merge resolves their issue, we will continue monitoring and provide an update when we can confirm the issue is resolved.","created_at":"2026-03-30T14:00:23.515-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-30T14:00:23.515-06:00","display_at":"2026-03-30T14:00:23.515-06:00","deliver_notifications":true,"tweet_id":null,"id":"yvbhd2tm9hhn","incident_id":"zssyqhqbsdx1","custom_tweet":null,"affected_components":[{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"57zrbmpdj923","name":"Kudos (Next Generation Platform) - Kudos Integrations (US East)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5rx65qcntt1s","name":"Kudos (Next Generation Platform) - Kudos Integrations (CA Central)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We have identified a potential issue with the Merge.dev's API that could be impacting client HRIS integrations. We are monitoring their status for updates as they become available.","created_at":"2026-03-30T12:21:21.335-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-30T12:21:21.335-06:00","display_at":"2026-03-30T12:21:21.335-06:00","deliver_notifications":true,"tweet_id":null,"id":"5sfr7j0h426y","incident_id":"zssyqhqbsdx1","custom_tweet":null,"affected_components":[{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"operational","new_status":"degraded_performance"},{"code":"57zrbmpdj923","name":"Kudos (Next Generation Platform) - Kudos Integrations (US East)","old_status":"operational","new_status":"degraded_performance"},{"code":"5rx65qcntt1s","name":"Kudos (Next Generation Platform) - Kudos Integrations (CA Central)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Kudos Integrations","created_at":"2021-05-07T14:23:52.737-06:00","updated_at":"2026-09-04T23:00:07.187-06:00","position":2,"description":null,"showcase":false,"start_date":"2021-05-07T00:00:00.000-06:00","id":"v2xfhbk89d47","page_id":"22pnz1bkzljq","group_id":"9tpqwpvlc20j"},{"status":"operational","name":"Kudos Integrations (US East)","created_at":"2025-06-19T15:38:43.849-06:00","updated_at":"2026-08-08T00:00:08.590-06:00","position":2,"description":"Third party integration statuses.","showcase":true,"start_date":"2025-06-19T00:00:00.000-06:00","id":"57zrbmpdj923","page_id":"22pnz1bkzljq","group_id":"w4rrsz1xtmz3"},{"status":"operational","name":"Kudos Integrations (CA Central)","created_at":"2025-10-21T08:55:34.163-06:00","updated_at":"2026-08-08T00:00:08.626-06:00","position":4,"description":"Third party integration statuses.","showcase":true,"start_date":"2025-10-14T00:00:00.000-06:00","id":"5rx65qcntt1s","page_id":"22pnz1bkzljq","group_id":"w4rrsz1xtmz3"}]},{"name":"Kudos Classic Scheduled Maintenance","status":"completed","created_at":"2026-02-26T14:20:22.800-07:00","updated_at":"2026-03-08T11:13:52.158-06:00","monitoring_at":null,"resolved_at":"2026-03-08T11:13:52.140-06:00","impact":"maintenance","shortlink":"https://stspg.io/djtrmvqfqt3t","scheduled_for":"2026-03-08T10:00:00.000-06:00","scheduled_until":"2026-03-08T12:30:00.000-06:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-03-08T09:00:10.966-06:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-02-26T14:20:22.790-07:00","reminder_intervals":null,"id":"2d3wmkkk6c5k","page_id":"22pnz1bkzljq","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-03-08T11:13:52.140-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-08T11:13:52.140-06:00","display_at":"2026-03-08T11:13:52.140-06:00","deliver_notifications":true,"tweet_id":null,"id":"16vbk38s839c","incident_id":"2d3wmkkk6c5k","custom_tweet":null,"affected_components":[{"code":"m274rw4n9wmj","name":"Kudos (Classic Platform) - Kudos Service","old_status":"under_maintenance","new_status":"operational"},{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-03-08T10:00:07.288-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-08T10:00:07.288-06:00","display_at":"2026-03-08T10:00:07.288-06:00","deliver_notifications":true,"tweet_id":null,"id":"8d0plx5c3fkg","incident_id":"2d3wmkkk6c5k","custom_tweet":null,"affected_components":[{"code":"m274rw4n9wmj","name":"Kudos (Classic Platform) - Kudos Service","old_status":"operational","new_status":"under_maintenance"},{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-03-08T09:00:09.471-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-08T09:00:09.471-06:00","display_at":"2026-03-08T09:00:09.471-06:00","deliver_notifications":true,"tweet_id":null,"id":"zyfzjh6rc01l","incident_id":"2d3wmkkk6c5k","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be performing a database upgrade for the Kudos Classic platform. This did not fit into the timeframe of the previous maintenance.","created_at":"2026-02-26T14:20:22.858-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-26T14:20:22.858-07:00","display_at":"2026-02-26T14:20:22.858-07:00","deliver_notifications":true,"tweet_id":null,"id":"ky24p54q96gl","incident_id":"2d3wmkkk6c5k","custom_tweet":null,"affected_components":[{"code":"m274rw4n9wmj","name":"Kudos (Classic Platform) - Kudos Service","old_status":"operational","new_status":"operational"},{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Kudos Service","created_at":"2021-03-22T12:11:32.588-06:00","updated_at":"2026-09-04T23:00:07.161-06:00","position":1,"description":null,"showcase":true,"start_date":"2021-03-21T00:00:00.000-06:00","id":"m274rw4n9wmj","page_id":"22pnz1bkzljq","group_id":"9tpqwpvlc20j"},{"status":"operational","name":"Kudos Integrations","created_at":"2021-05-07T14:23:52.737-06:00","updated_at":"2026-09-04T23:00:07.187-06:00","position":2,"description":null,"showcase":false,"start_date":"2021-05-07T00:00:00.000-06:00","id":"v2xfhbk89d47","page_id":"22pnz1bkzljq","group_id":"9tpqwpvlc20j"}]},{"name":"Reward provider maintenance - GRS","status":"completed","created_at":"2026-03-07T10:13:17.799-07:00","updated_at":"2026-03-07T11:48:18.693-07:00","monitoring_at":null,"resolved_at":"2026-03-07T11:48:18.672-07:00","impact":"maintenance","shortlink":"https://stspg.io/2rdzjd9jjg8h","scheduled_for":"2026-03-07T10:14:00.000-07:00","scheduled_until":"2026-03-07T14:14:00.000-07:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-07T10:13:17.788-07:00","reminder_intervals":null,"id":"3lckc2q6zs6c","page_id":"22pnz1bkzljq","incident_updates":[{"status":"completed","body":"Storefronts are once again active within the Kudos platform.","created_at":"2026-03-07T11:48:18.672-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-07T11:48:18.672-07:00","display_at":"2026-03-07T11:48:18.672-07:00","deliver_notifications":true,"tweet_id":null,"id":"ptb4qm46xg38","incident_id":"3lckc2q6zs6c","custom_tweet":null,"affected_components":[{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"under_maintenance","new_status":"operational"},{"code":"57zrbmpdj923","name":"Kudos (Next Generation Platform) - Kudos Integrations (US East)","old_status":"under_maintenance","new_status":"operational"},{"code":"5rx65qcntt1s","name":"Kudos (Next Generation Platform) - Kudos Integrations (CA Central)","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-03-07T10:14:08.236-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-07T10:14:08.236-07:00","display_at":"2026-03-07T10:14:08.236-07:00","deliver_notifications":true,"tweet_id":null,"id":"wx6rjj2wfcx7","incident_id":"3lckc2q6zs6c","custom_tweet":null,"affected_components":[{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"operational","new_status":"under_maintenance"},{"code":"57zrbmpdj923","name":"Kudos (Next Generation Platform) - Kudos Integrations (US East)","old_status":"operational","new_status":"under_maintenance"},{"code":"5rx65qcntt1s","name":"Kudos (Next Generation Platform) - Kudos Integrations (CA Central)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Kudos reward provider CarltonOne/GRS will be performing maintenance and moving their systems at the scheduled time. During which, redemptions and rewards will be unavailable until their work is complete. Kudos Classic and Next Generation platforms and core functions will remain available. Continuation of previous maintenance notice as it closed prematurely.","created_at":"2026-03-07T10:13:17.846-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-07T10:13:17.846-07:00","display_at":"2026-03-07T10:13:17.846-07:00","deliver_notifications":true,"tweet_id":null,"id":"p75fcgg1p6cq","incident_id":"3lckc2q6zs6c","custom_tweet":null,"affected_components":[{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"operational","new_status":"operational"},{"code":"57zrbmpdj923","name":"Kudos (Next Generation Platform) - Kudos Integrations (US East)","old_status":"operational","new_status":"operational"},{"code":"5rx65qcntt1s","name":"Kudos (Next Generation Platform) - Kudos Integrations (CA Central)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Kudos Integrations","created_at":"2021-05-07T14:23:52.737-06:00","updated_at":"2026-09-04T23:00:07.187-06:00","position":2,"description":null,"showcase":false,"start_date":"2021-05-07T00:00:00.000-06:00","id":"v2xfhbk89d47","page_id":"22pnz1bkzljq","group_id":"9tpqwpvlc20j"},{"status":"operational","name":"Kudos Integrations (US East)","created_at":"2025-06-19T15:38:43.849-06:00","updated_at":"2026-08-08T00:00:08.590-06:00","position":2,"description":"Third party integration statuses.","showcase":true,"start_date":"2025-06-19T00:00:00.000-06:00","id":"57zrbmpdj923","page_id":"22pnz1bkzljq","group_id":"w4rrsz1xtmz3"},{"status":"operational","name":"Kudos Integrations (CA Central)","created_at":"2025-10-21T08:55:34.163-06:00","updated_at":"2026-08-08T00:00:08.626-06:00","position":4,"description":"Third party integration statuses.","showcase":true,"start_date":"2025-10-14T00:00:00.000-06:00","id":"5rx65qcntt1s","page_id":"22pnz1bkzljq","group_id":"w4rrsz1xtmz3"}]},{"name":"Reward provider maintenance - GRS","status":"completed","created_at":"2026-02-04T14:50:07.408-07:00","updated_at":"2026-03-07T10:00:07.205-07:00","monitoring_at":null,"resolved_at":"2026-03-07T10:00:07.187-07:00","impact":"maintenance","shortlink":"https://stspg.io/ynt84f08qs1k","scheduled_for":"2026-03-07T04:00:00.000-07:00","scheduled_until":"2026-03-07T10:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-03-07T03:00:09.334-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-02-04T14:50:07.392-07:00","reminder_intervals":null,"id":"s5ry0khb64lv","page_id":"22pnz1bkzljq","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-03-07T10:00:07.187-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-07T10:00:07.187-07:00","display_at":"2026-03-07T10:00:07.187-07:00","deliver_notifications":true,"tweet_id":null,"id":"j0f4pt60z4nt","incident_id":"s5ry0khb64lv","custom_tweet":null,"affected_components":[{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"under_maintenance","new_status":"operational"},{"code":"57zrbmpdj923","name":"Kudos (Next Generation Platform) - Kudos Integrations (US East)","old_status":"under_maintenance","new_status":"operational"},{"code":"5rx65qcntt1s","name":"Kudos (Next Generation Platform) - Kudos Integrations (CA Central)","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"CarltonOne/GRS maintenance is still ongoing. Redemptions and rewards using this provider are currently unavailable until their work is complete. Kudos Classic and Next Generation platform core functions remain available. Will provide another update within 2 hours.","created_at":"2026-03-07T09:48:00.117-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-07T09:48:00.117-07:00","display_at":"2026-03-07T09:48:00.117-07:00","deliver_notifications":true,"tweet_id":null,"id":"6t559vqk4kg5","incident_id":"s5ry0khb64lv","custom_tweet":null,"affected_components":[{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"57zrbmpdj923","name":"Kudos (Next Generation Platform) - Kudos Integrations (US East)","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"5rx65qcntt1s","name":"Kudos (Next Generation Platform) - Kudos Integrations (CA Central)","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-03-07T04:00:07.210-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-07T04:00:07.210-07:00","display_at":"2026-03-07T04:00:07.210-07:00","deliver_notifications":true,"tweet_id":null,"id":"rh8c735b3txz","incident_id":"s5ry0khb64lv","custom_tweet":null,"affected_components":[{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"operational","new_status":"under_maintenance"},{"code":"57zrbmpdj923","name":"Kudos (Next Generation Platform) - Kudos Integrations (US East)","old_status":"operational","new_status":"under_maintenance"},{"code":"5rx65qcntt1s","name":"Kudos (Next Generation Platform) - Kudos Integrations (CA Central)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-03-07T03:00:09.214-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-07T03:00:09.214-07:00","display_at":"2026-03-07T03:00:09.214-07:00","deliver_notifications":true,"tweet_id":null,"id":"6wvk0bnp1qgx","incident_id":"s5ry0khb64lv","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Kudos reward provider CarltonOne/GRS will be performing maintenance and moving their systems at the scheduled time. 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We will provide updates as necessary.","created_at":"2026-02-08T10:00:21.742-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-08T10:00:21.742-07:00","display_at":"2026-02-08T10:00:21.742-07:00","deliver_notifications":true,"tweet_id":null,"id":"273w3ntgj4np","incident_id":"0p03ydn33mp4","custom_tweet":null,"affected_components":[{"code":"m274rw4n9wmj","name":"Kudos (Classic Platform) - Kudos Service","old_status":"operational","new_status":"under_maintenance"},{"code":"v2xfhbk89d47","name":"Kudos (Classic Platform) - Kudos Integrations","old_status":"operational","new_status":"under_maintenance"},{"code":"z891prmhqyq8","name":"Kudos (Next Generation Platform) - Kudos (US East)","old_status":"operational","new_status":"under_maintenance"},{"code":"57zrbmpdj923","name":"Kudos (Next Generation Platform) - Kudos Integrations (US East)","old_status":"operational","new_status":"under_maintenance"},{"code":"nnrrl45x5tl8","name":"Kudos (Next Generation Platform) - 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