We are continuing to work on restoring redemptions. Thank you for your patience while we work on restoring full platform services.
Posted Nov 03, 2026 - 08:24 CST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 02, 2026 - 19:42 CST
Update
The identified issue has been successfully remediated, and our team continues to closely monitor the platform to ensure stability and normal operations. Redemption services are expected to be fully restored within the next 24 hours. We will provide further updates as services are restored and appreciate your patience and understanding.
Posted Nov 02, 2026 - 19:41 CST
Investigating
We are currently investigating suspicious activity within our platform. Redemptions are currently offline, but the remainder of the platform is active. We will provide updates to this incident as the investigations continue. We appreciate your patience and understanding while we work to resolve this matter.
Posted Nov 02, 2026 - 16:07 CST
This incident affects: Kudos (Next Generation Platform) (Kudos (US East), Kudos Integrations (US East), Kudos (CA Central), Kudos Integrations (CA Central)).